C U S T O M E R C A R E
Have any questions or concerns? Call us at 443-851-8386 or send us an email at confessionsown@gmail.com. We are committed to providing you the best experience possible.
Frequently Asked questions
How many bundles do I need?
We recommend buying 2 packs of hair for lengths 14” to 16”. We recommend 3 packs for lengths 18″or longer. Keep in mind that the rule is: “The longer the hair, the more bundles you need.”
Is hair available for pick up?
Yes, hair is available for pick up at Confessions of A Hairstylist. Inquire by phone or email for stock.
Can I change my part on my U part wig and closure wig?
Your part depends on the way you have your hair braided. What’s the difference between virgin hair and processed hair? Virgin hair has never been treated with chemicals. Processed hair has been chemically treated to recreate a the desired curl pattern.
Can our hair be colored?
Yes it can, but we advise that you use a professional colorist that specializes in coloring hair extensions.
What is your shipping policy?
Shipping and processing are selected at the time of purchase. We offer 3 to 4 day priority shipping. Free shipping for Orders over $550
What is your exchange & return policy?
We maintain a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Items may be exchanged under the following conditions: Hair must be in original state when returned. Hair will not be accepted once it has been altered in anyway. Any questions or concerns should be sent to confessionsown@gmail.com.
